Shipping Policy

At Haven of Dreams, each item is made to order. This means your piece is created especially for you after your order is placed.

Order Processing and Production

Most orders are processed and produced within 2–7 business days.

Production time is separate from shipping time. During busy periods, product launches, holidays, or supplier delays, production may take slightly longer.

Estimated Delivery Times

Estimated delivery times vary depending on your location, the product ordered, and the fulfilment partner used.

As a general guide:

• UK: usually arrive within 5–12 business days after production
• US: usually arrive within 5–12 business days after production
• Europe: usually arrive within 7–15 business days after production
• Rest of world: usually arrives within 10–25 business days after production

These are estimates, not guarantees.

Shipping Costs

Shipping costs are calculated and shown at checkout before you complete your order.

Costs may vary depending on the destination, product type, order size, and fulfilment location.

Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow a little time for the tracking link to update after dispatch.

Multiple Packages

Some orders may arrive in separate packages. This can happen when items are produced by different fulfilment partners or shipped from different locations.

If your items arrive separately, you will not be charged extra shipping after checkout.

Customs, Duties, and Import Taxes

International orders may be subject to customs charges, duties, VAT, import taxes, or handling fees when they arrive in the destination country.

These charges are set by the destination country and are the responsibility of the customer.

Haven of Dreams is not responsible for customs delays or additional import charges.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If an order is returned due to an incorrect or incomplete address, we may need to charge an additional shipping fee to resend the item.

If you notice an address mistake after ordering, contact us as soon as possible. We cannot guarantee changes once an order has entered production or dispatch.

Delays

We do our best to get your order to you as quickly as possible, but delays can sometimes happen due to production times, courier delays, customs checks, high seasonal demand, or circumstances outside our control.

If your order appears significantly delayed, please contact us with your order number and we’ll look into it.

Lost or Damaged Orders

If your order arrives damaged, faulty, misprinted, or does not arrive within a reasonable time, please contact us with your order number and clear photos where applicable.

We’ll review the issue and work with you to put it right.

Questions

If you have any questions about shipping, contact us at:

havenofdreams@hotmail.com