Refund policy

We want you to feel confident choosing wearable art from Haven of Dreams.

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • unworn
  • unwashed
  • unused
  • in its original condition
  • returned with any original labels, packaging, or tags where applicable

To start a return, contact us at HavenofDreams@hotmail.com with your order number and the item you would like to return.

Once your return is approved, we’ll send you the return instructions.

Return Shipping

For change-of-mind returns, sizing issues, or preference-based returns, the customer is responsible for return postage.

If your item arrives faulty, damaged, misprinted, or you receive the wrong item, we will put it right. Depending on the issue, we may offer a replacement, refund, or other suitable solution.

Please contact us with photos of the issue so we can resolve it quickly.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Refunds are usually processed within 14 days of us receiving the returned item.

Original standard delivery charges will be refunded where required by law. Upgraded or express delivery charges are not refundable unless the item was faulty, damaged, or incorrect.

Exchanges

Because many of our items are made to order, we may not always be able to offer direct exchanges.

The quickest option is usually to return the original item and place a new order for the preferred size or style.

Faulty, Damaged, or Incorrect Items

Please inspect your order when it arrives.

If the item is faulty, damaged, misprinted, or incorrect, contact us as soon as possible with:

  • your order number
  • a short description of the issue
  • clear photos of the item and packaging

We’ll review the issue and work with you to put it right.

Non-Returnable Items

We cannot accept returns for:

  • worn or washed items
  • items damaged after delivery
  • items returned without approval
  • personalised or customised items, unless faulty

This does not affect your statutory rights.